The QuickBooks inbuilt tool – verify and rebuild tool is not always effective in repairing corrupt company files. For such a situation, Intuit has developed the QuickBooks File Doctor tool, which is available in QuickBooks Tool Hub to repair QBW files. It is free to download this tool. However, several QuickBooks users have complained about issues while opening the QuickBooks File Doctor tool, such as
- The QuickBooks File Doctor program does nothing
- The QuickBooks File Doctor tool is not responding/ keeps freezing.
In this post, we will discuss some reasons why the QuickBooks File Doctor tool is not responding and its solution. For the situation when you fail to fix the tool, we have also mentioned one alternative QuickBooks tool: Stellar Repair for QuickBooks. This advanced QuickBooks recovery software can help you recover specific data from the damaged company file with ease and absolute precision.
Why QuickBooks file doctor won’t open error?
QuickBooks File Doctor may freeze and stop responding due to several reasons, such as:
- The QuickBooks company file you are trying to open using the tool is currently in use by another application.
- The tool can’t find a fix for the corruption
- Virus infection on the system
- Read/write disk permissions on the system.
- Drive errors (bad sectors).
- QuickBooks Tool Hub’s Installation files are missing
Further, QuickBooks Tool has some notable limitations that can prevent it from repairing a QuickBooks company file, leading to the QuickBooks File Doctor tool not responding issues. These limitations are as follows:
- The tool may not rebuild or repair highly corrupted company files.
- It has file size limitations. It is recommended to repair a company file up to 2 GB.
- To use the tool, you may require QB admin credentials.
Solutions to Fix QuickBooks File Doctor Issue
The following are a few workarounds and solutions you can follow to troubleshoot and fix the QuickBooks File Doctor won’t open an error or if the tool is not responding to the problem.
Method1-Close QuickBooks and Other Programs
To avoid the QuickBooks File Doctor Tool freeze problem, close all running programs, especially the ones that access your QuickBooks company file such as QuickBooks Desktop or antivirus. Then re-start the QuickBooks Tool Hub, click QuickBooks company file and then select the QBW file for repair.
If you still face the same issue, log out and then login or open the Task Manager and close the QuickBooks and antivirus-related tasks. Then try again.
Method 2-Check Read/Write Permissions on file and Admin credentials:
Make sure you are using the correct login credentials while repairing the QuickBooks company file using the QuickBooks File Doctor tool. Next, right-click on the company file and then click Properties and check if permissions are enabled or not. If not then enable Read/Write permission.
Method 3-Repair or Reinstall QuickBooks Tool Hub:
First make sure you have updated QuickBooks Tool hub. The error can occur due to the corruption in the installation files of QuickBooks Tool Hub. So you can try repairing or reinstalling QuickBooks Tool Hub. Here’s how:
- Open Control Panel window
- Click on Programs > Programs and Features.
- Search for the QuickBooks Tool hub in the list and right-click on it.
- Click Change
- Click Repair, select Continue, and then follow the prompts to repair the QuickBooks Tool hub installation
Method 4-Verify QuickBooks Company File Size
Before selecting the QuickBooks company file for the repair, check its size. After locating the QBW file, right-click on the file and choose ‘Properties’ to verify the size. If the QBW file is larger than 2 GB, the QuickBooks file doctor may stop responding during the repair process.
Alternative to QuickBooks File Doctor tool
If the QuickBooks company file is smaller than 2 GB and the tool still fails to repair the QBW file, it indicates a severely damaged QBW file. In such cases, there is no manual fix. You can take the help of another reliable QuickBooks repair tool, such as Stellar Repair for QuickBooks, to repair the QBW file. The tool is designed to repair corrupt or inaccessible QBW files and rebuilding the QBW file structure. It can resolve common QuickBooks error messages effectively, like 6000 series errors. The tool can even recover deleted data from the company file. Also, it is quick and easy method to repair company file with complete integrity. You don’t require QuickBooks admin credentials. It can repair files without any file size limitation.
Conclusion
QuickBooks files are susceptible to corruption and consistency issues. If, while repairing the corrupt QuickBooks company file, you face a situation when the QuickBooks tool hub or QuickBooks file doctor freezes or stops responding during the repair process and throws an error message, then you can try the workarounds mentioned in the post. If none of the troubleshooting solutions fixes the issue, then you can use a professional QuickBooks file repair tool like Stellar Repair for QuickBooks. The tool is recommended by a pro-advisor to resolve errors and issues effectively and quickly without hassle. For more information visit this site https://www.magazineustad.com/.
